Terms & Conditions

At Balaji Farms, we are committed to delivering high-quality organic products that meet the highest standards of purity, taste, and wellness. From the farm to your table, we ensure each step of the production cycle follows strict quality measures to preserve the integrity of our offerings.

Our replacement, return, and refund policies are designed with your satisfaction in mind, aiming to make your experience smooth, transparent, and worry-free.

Please note: The policies outlined below are applicable only to purchases made through our official website (www.balajifarms.com). They do not apply to offline purchases or items bought through third-party platforms.

If you have any issues or concerns, feel free to contact us at:

📞 Phone: +91 9289100256
📧 Email: info@gavoverseas.com
📅 Within 7 days of delivery for return, replacement, or refund requests.

Replacement Policy

We offer product replacement under the following conditions:

  • Transit Damage: If your product is damaged during delivery and reported within 24 hours of receipt.

  • Short Shelf Life: If the delivered product has less than 50% of its shelf life remaining, and this is reported within 24 hours.

  • Quality Concerns: If there’s a verifiable quality issue, determined by our internal quality control team after inspection.

Please Note: For replacements, the original product must be returned. Without the return, we cannot process a replacement.

Replacements are NOT allowed in the following cases:

  • Products past their expiry date.

  • Used or partially consumed products.

Return Policy

Products sold on www.balajifarms.com are generally non-returnable.

However, returns are allowed under these exceptions:

  • Incorrect item delivered

  • Damaged product received

Refund Policy

Refunds are applicable under the following scenarios:

  • Verified quality-related concerns

  • Order cancellation by the customer (within the stipulated time)

  • Failed delivery or service issue

Refunds may be processed via:

  • E-Vouchers/Gift Cards (redeemable on your next purchase)

  • Direct transfer to the original customer’s bank account

Note:

  • Refunds to bank accounts are processed within 7–8 business days, post quality check.

  • The bank account name must match the name of the person requesting the refund.

  • Cash refunds are not available for Cash-on-Delivery (COD) orders.

  • Refunds will be issued only after the returned product is received and verified. Balaji Farms is not responsible for return shipments lost in transit.

Order Cancellation Policy

You may cancel your order within 2 hours of placing it, between:

🕒 9:30 AM to 6:00 PM (Mon–Fri)

To cancel, please contact us at:

📞 Phone: +91 9289100256
📧 Email: info@gavoverseas.com

Orders cannot be cancelled once they are fulfilled and dispatched.

At Balaji Farms, we take pride in our transparency, integrity, and service. Thank you for choosing to support a healthier, more sustainable world through organic living.